Question 1

What do I need to open an account with 1x affiliate?

Accepted Answer

To register with 1x affiliate, you will need: An active mobile number (Bangladesh +880) Valid email address National ID (NID) or passport (for verification) Minimum age 18 Registration takes just 2 minutes.

Question 2

Can a person open more than one account?

Accepted Answer

No. Under 1x affiliate's policy, each individual is allowed only one account. Attempting to create multiple accounts may result in all accounts being suspended and any balances forfeited.

Question 3

Can I start playing immediately after registration?

Accepted Answer

Yes, you can make a deposit and start playing right after registration. However, KYC verification must be completed before making any withdrawals. Verification is typically done within 24 hours of submitting your documents.

Question 4

Can I update my account details?

Accepted Answer

After logging in, you can update your email, mobile number, and password from "Profile Settings". To change your name or date of birth, contact the support team — additional documents may be required.

Question 5

How do I reset my password if I forget it?

Accepted Answer

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email and you'll receive an OTP. Use the OTP to set a new password. The whole process takes just 3 minutes.

Question 6

What should I do if my account gets locked?

Accepted Answer

After 5 consecutive failed login attempts, your account will be temporarily locked. It unlocks automatically after 30 minutes. For an immediate fix, contact our 24/7 live chat support.

Question 7

Can I be logged in from multiple devices at the same time?

Accepted Answer

Yes, you can log in to the same account from any device — mobile, tablet, or desktop. For security purposes, additional verification may be required on unrecognized devices.

Question 8

Which payment methods can I use to deposit?

Accepted Answer

1x affiliate supports the most popular payment methods in Bangladesh: Mobile Banking: bKash, Nagad, Rocket Bank Transfer: All Major Banks Crypto: Bitcoin, USDT, Ethereum Deposits via all methods are credited to your account instantly.

Question 9

What is the minimum deposit amount?

Accepted Answer

Minimum deposit on 1x affiliate starts from just BDT 500 . New members receive a special welcome bonus on their first deposit. No maximum cap applies.

Question 10

How long does it take for a deposit to appear in my account?

Accepted Answer

Deposits via bKash, Nagad, and Rocket are typically credited Instant Funds are credited within 1–5 minutes. Bank transfers may take 1–6 hours. If you experience any issues, contact support with your transaction ID.

Question 11

How long does a withdrawal take?

Accepted Answer

Typically, after a withdrawal request is submitted, 15 minutes to 24 hours processing is completed. bKash and Nagad offer the fastest turnaround. KYC verification is mandatory for your first withdrawal.

Question 12

What is the minimum withdrawal amount?

Accepted Answer

Minimum withdrawal amount on 1x affiliate BDT 1,000 . There are no hidden charges on withdrawals. To withdraw from bonuses, you must meet the applicable wagering requirements.

Question 13

What should I do if my withdrawal is cancelled or rejected?

Accepted Answer

Common reasons for a rejected withdrawal: incomplete KYC, incorrect payment details, or unmet wagering requirements. Contact live support with your transaction ID for a quick resolution.

Question 14

How do I claim the welcome bonus?

Accepted Answer

When you register as a new member and make your first deposit, the welcome bonus is automatically credited to your account. Check the promotions page for terms and conditions before using your bonus.

Question 15

Can bonus funds be withdrawn directly?

Accepted Answer

No, bonuses cannot be withdrawn directly. Each bonus has a specific wagering requirement — once met, any winnings earned from that bonus can be withdrawn. Full terms for each offer are available on the promotions page.

Question 16

Where can I use my free spins?

Accepted Answer

Free spins can be used on specific slot games. Head to the Bonus section to see which games your free spins apply to. Make sure to use them before they expire.

Question 17

How many types of games are available on 1x affiliate?

Accepted Answer

1x affiliate offers more than 3,000 games, including: Slots (500+ titles) Live Casino (Blackjack, Roulette, Baccarat) Sports Betting (cricket, football, tennis, and 100+ more) Virtual Sports & E-Sports

Question 18

Are there Bangladeshi dealers in the Live Casino?

Accepted Answer

Yes, 1x affiliate's Live Casino section features tables with Bangla-speaking dealers. Experience the feel of a real casino in HD streaming.

Question 19

Which matches are available for cricket betting?

Accepted Answer

You can bet on all major cricket tournaments worldwide, including IPL, BPL, T20 World Cup, and Test series. With in-play betting, you can update your bets even while a match is in progress.

Question 20

Is 1x affiliate safe and licensed?

Accepted Answer

Yes, 1x affiliate operates under an international license. All transactions and personal data are protected with 256-bit SSL encryption. Game outcomes are determined fairly by an RNG (Random Number Generator).

Question 21

How do I enable two-factor authentication (2FA)?

Accepted Answer

Go to Profile Settings and enable 2FA under the "Security" option. You can choose between Google Authenticator or SMS OTP. Enabling 2FA significantly improves your account security.

Question 22

How will I know if there's a suspicious login attempt on my account?

Accepted Answer

If a login attempt is detected from an unrecognized device or location, an alert will be sent to your registered mobile number and email. If you notice anything suspicious, change your password immediately and contact support.

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